N.B : This is written and translated according to french law.
Cancelling a contract :
“Cooling-off period ” Art. L. 121-21. – the consumer has a deadline of fourteen days to exercise his right to withdraw from a contract concluded at a distance, following a cold-call or out-of-office contact, without having to justify his decision, nor to bear other costs than those planned to articles L. 121-21-3 in L. 121-21-5. Any clause by which the consumer gives up his right to withdraw is void.
Exercising your right to cancelling a contract :
You can exercise your right to cancel a contract by sending your request by post to « La Savonnerie de la Chapelle - IP Brokers, Place au blé - 61130 Bellême », by fax to, or by e-mail to contact(a)savonneriedelachapelle.com.
Your request must be made within 14 days from the date of your order and must contain the following information :
- Name or company name of the client
- Contact details
- Order number
- postmark /date of cancellation
Cost of returning the goods :
All goods subject to a cancellation of contract must be returned at the cost of the client to this address « La Savonnerie de la Chapelle - IP Brokers, Place au blé - 61130 Bellême » within fourteen days from the date of notification of the cancellation.
The client is responsible for any depreciation of the goods resulting from handling other than that which is necessary to establish the nature, the characteristics and function of the goods.
Result of cancellation
In the case of cancellation of a current contract by the client, La Savonnerie will reimburse all payments received from you including delivery charges ( except in the case where you have chosen a delivery option which carries an additional cost as opposed to the standard delivery provided by us ) without undue delay, and in all cases within fourteen days from reception of your decision to cancel the current contract.
The refund will be made using the same method of payment as used by the client for the initial transaction, except in the case where you request differently. In either case the refund will not incur extra charges for the client.
Les champs marqués d'une étoile sont obligatoires !